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📜 Terms and Conditions – Selvoria
1. General
These terms and conditions apply to all orders placed with Selvoria, established as an online webshop and accessible via infoselvoria@gmail.com. By placing an order, you agree to these terms and conditions.
2. Products and orders
The characteristics of the products are clearly described on our website.
We do our utmost to provide product information that is as complete and accurate as possible.
An order is only final after we have sent a confirmation by email.
3. Prices and payments
All prices include VAT and exclude any shipping costs (unless otherwise stated).
Payments are processed via our secure payment providers (VISA, Mastercard, American Express, Apple Pay and Google Pay).
In the event of an incorrect price being stated, we reserve the right to cancel the order.
4. Delivery
We ship orders to the Netherlands and Belgium.
The average delivery time is 6–9 business days, unless otherwise stated with the product.
You will always receive a Track & Trace code once your order has been shipped.
We are not responsible for any delays caused by delivery services.
5. Returns and right of withdrawal
You have the right to return your order within 30 days of receipt without giving any reason.
The product must be returned unused and in its original packaging.
Once we have received the return, we will refund the full purchase price within 7 working days.
The costs for return shipping are borne by the customer, unless the product was delivered incorrectly or is defective.
6. Warranty and complaints
We stand behind the quality of our products. If something is wrong, please contact us immediately at infoselvoria@gmail.com.
Complaints are always handled within 14 days and together we will look for a suitable solution.
If a product proves to be defective due to misuse, the warranty will be void.
7. Liability
Selvoria is not liable for indirect damage or consequential damage resulting from the use of our products.
Our liability is limited to the amount of the order.
8. Privacy
We treat your personal data with care and in accordance with our Privacy Policy.
For more information, see our [Privacy Policy] page.
9. Applicable law
These general terms and conditions are governed by Dutch law.
In the event of a dispute, the court in the district where we are located has jurisdiction, unless the law mandatorily prescribes otherwise.